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    We are an organisation passionate about creating innovative solutions to modern retail challenges

    WHO WE ARE

    About Us
  • Very happy shopping woman

    Enhancing the customer experience and nurturing customer loyalty

    KIT CLIENTELING

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  • woman chooses the laptop

    Driving sales in a competitive market place

    KIT ASSISTED SELLING

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KIT Clienteling

KIT Clienteling provides the full functionality and capabilities of KIT, enabling the Store Associate to create a deep engagement with customers in a governed and secure way, nurturing customer loyalty and driving sales

KIT Assisted Selling

The KIT Assisted Selling solution is designed specifically for higher throughput and fast moving retail environments, helping the Store Associate advise on, recommend, up-sell and cross-sell products

KIT

At KIT, we are all about enhancing the Customer and Brand Experience in and around the store for some of the world’s most recognisable and respected retail brands across Fashion, Luxury, Sports, Banking and more

Fast implementation & Fast results

Deploy KIT Clienteling or KIT Assisted Selling within weeks to drive sales and increase efficiency quickly and easily

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Harmonising the retail journey

KIT Clienteling and KIT Assisted Selling deliver best-in-class user experience, designed in collaboration with some of the world's leading retail and technology brands, enabling retailers to maximise the sales potential of their Store Associates

KIT Modules

The very best in Clienteling and Assisted Selling

- Catalogue

Endless aisle experience with the ability to search for products and view stock levels across stores and online.

- Clients

Supports the Store Associate by providing a 360° view of the customer. Search, locate, view, update and create customer profiles.

- Comms

Allows the Store Associate to communicate with customers across SMS, email and social channels, all in-app.

- Aftersales

Handle returns, repairs and modifications with on-board after-sales, raising tickets, tracking and monitoring.

- Lookbook

Group products to preview to customers or send to them to view at their own convenience away from the store.

- Dashboard

A centre that informs the Store Associate of what is happening, what they need to prioritise and when.

- Store

Provides access to store information including contact information, training material and resource information.

- Basket

Connects to the online catalogue, offers the ability to add products to a basket and checkout via payment card or till.

- News

The very best tool for retailers to provide Store Associates with the latest news and updates.

- Profile

Provides the Store Associate with the ability to switch between languages and access useful information quickly and efficiently.

FAST RETURN ON INVESTMENT

Up to 20% increase in online and in-store sales

50% increase in face time with the customer

Improved in-store efficiency, reducing costs and improving customer experience

Up to 90% of new customer acquisitions through the app

Increased revenue through access to customer's online basket and wishlist

Improved employee satisfaction and increase in hitting KPIs

Working together with a shared vision

The KIT team works with some of the world’s leading brands, who share in our motivation – to lead the way in reinventing retail by harnessing the potential of the Store Associate.

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Why KIT?

KIT offers unparalleled functionality, designed to specifically tackle modern retail challenges

  1. A product for all retail sectors

  2. Truly scalable – from a single store to global deployments, all from a single scalable base

  3. Seamless surfacing of customer data

  4. The most comprehensive communication options

  5. In-app image recognition – snap a pic of a product and see all related product information surfaced instantly

  6. Product barcode scanning

  7. Endless aisle shopping

  8. Zero training required

  9. The fastest implementation and RoI available

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